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Privacy Policy

The Neves Funeral Agency complies with the obligations arising from the Data Protection Law and the Law on the processing of personal data and privacy protection in the electronic communications sector. Our Privacy and Cookies Policy explains how we will treat any personal information you provide to us when using this website and the services we provide hereby.

1 – Data Collection and Registration

The Neves Funeral Agency is committed to protecting the privacy of users of its website and, therefore, only collects personal information from those who voluntarily provide it, and also only uses it for the purposes for which it was provided. The personal data collected by the Neves Funeral Agency is processed automatically and is intended for the management of the client’s record, its services, and its requests for support and assistance. The collection and processing of personal data also aim to use them for contacts by the Neves Funeral Agency for the purposes of: • Ensuring the normal operation of the contracted service, namely by providing data for its management and billing; • Communicating scheduled interventions, reporting problems and/or other situations of relevance and/or impact on its services or support channels; • Promoting contractually required communication, using the means stipulated for such purpose (General Conditions of Service Provision); • Sending general and advertising information regarding the Neves Funeral Agency and the services provided by it. The provided data is stored, and its processing is automated, organized, and maintained directly by the Neves Funeral Agency, in accordance with Law 67/98 of October 26. Minors under 16 years of age must obtain authorization from their parents or guardians before accessing or providing personal data on the website.

2 – Rectification or deletion of provided data

2.1 – Data provision and rectification

In accordance with applicable law, the user has the right to access and rectify their data. In compliance with this obligation, we offer the client permanent access to their data, thus enabling its rectification at any time.

2.2 – Free data provision and acceptance of this privacy policy

Any user may freely choose whether to provide their data or not. The completion of the client form, contact form, budget request, and newsletter subscription form is considered as voluntary indication of data and is understood as the client’s acceptance of this privacy policy, as well as the processing and storage of such data, for the commercial purposes for which they are intended. Therefore, we reserve the right to store and use the data provided by the client until the client expressly requests its deletion.

2.3 – Data deletion

Although the Neves Funeral Agency does not undertake to store the client’s data after the deadlines for the renewal of its services have expired and/or after the termination of the contract without explicit information about it, we cannot be certain whether the client wishes to remain registered as our client. If it is in the interest of the client and user of our website not to be contacted by us anymore and for the purpose of exercising the right to erasure, the client must expressly request the deletion of their data from our databases. For questions related to the processing of your personal data, you may contact the Neves Funeral Agency by phone, email, or registered mail.

3 – Security and use of your information

The Neves Funeral Agency undertakes not to sell, rent, transmit, or otherwise transfer to third parties any personal data sent by users of our website, without prejudice to doing so with the user’s authorization or when legally obliged. The Neves Funeral Agency ensures that, to the extent possible and feasible, appropriate technical measures have been adopted and organized to protect personal data against accidental or unlawful destruction, alteration, and/or unauthorized dissemination of personal data. Any attempt to violate the database of this website will be subject to criminal action and complaint, as provided for in Portuguese legislation regarding databases, and may entail civil and criminal liability.

4 – Conservation of personal information

After the collection of individually transmitted personal information voluntarily by the user, the Neves Funeral Agency will proceed with its storage and maintenance for the period necessary for the purpose of its processing, until otherwise instructed, or until the law requires its deletion. The conservation of this information allows us to continue providing personalized services without interruption, unless expressly opposed by the User. However, we are not obliged to store the client’s data after the deadlines for the renewal of all its services have expired, unless they are paid.

5 – Security

The Neves Funeral Agency takes all necessary precautions to ensure the protection of the information collected from the client and ensures that all data entered on our website is automatically encrypted using SSL-Secure Sockets Layer technology, aiming to ensure total security. To verify that the information is being transmitted securely, note that a closed padlock icon will appear next to the URL, indicating that the connection is secure.

6 – Responsible entity

The entity responsible for processing the Database is the Neves Funeral Agency, headquartered at Rua Prof. Augusto Monjardino 27-33, 9700-020 Angra do Heroísmo, and any interested party can contact it through the following contacts: • Phone: 295 217 413. • Address: Neves Funeral Agency, Rua Prof. Augusto Monjardino, 27-33 (opposite the former Hospital of Angra), 9700-020 Angra do Heroísmo • Email: geral@agenciafunerarianeves.com

Our Cookie Policy

Cookies are small text fragments sent to your browser by the Websites you visit. Cookies play an important role; without them, using the Web would be a much more frustrating experience.

Cookies are files that are stored on your computer and have the sole purpose of simplifying your navigation on agenciafunerarianeves.com, facilitating your next visit and making the agenciafunerarianeves.com Website more useful to you (these cookies cannot contain viruses or be executed, as they are not active files).

Cookies are stored on / terminal equipment and accessed by our website only when the user gives their consent through active behavior and upon a free decision embodied in the acceptance of browsing our website, based on clear and complete information as explained below, namely regarding the purpose of processing.

These cookies can only be read by agenciafunerarianeves.com and you.

The cookies we use and their functions:

Strictly necessary cookies – these are essential cookies that allow our site to respond to any action you take on the site, such as completing an inquiry form. The site does not work properly if this cookie is not used.

Analytical cookies – these are cookies that enable the functioning of analytics software. This software helps analyze our site visitors and provide anonymous information, such as browsers used, returning visitors, and responses to marketing activities. This information helps us improve the site and your online experience.

Functionality cookies – these are cookies that store user preferences regarding the use of the site, so that it is not necessary to reconfigure the site each time you visit it.

Persistent cookies – these are cookies that are stored on access devices (computer, mobile phone, smartphone, or tablet), at the level of the internet browser (browser), and are used whenever the user visits the site again. In general, they are used to direct navigation according to the user’s interests, allowing for a more personalized service;

Session cookies – these are temporary cookies, which are generated and are available until the session is closed. The next time the user accesses their internet browser (browser), the cookies will no longer be stored. The information obtained allows managing sessions, identifying problems, and providing a better browsing experience.

The user is allowed to accept, refuse, or delete cookies, namely by selecting the appropriate settings in their respective browser (browser). By deactivating cookies, you may prevent some of our web services from functioning correctly. For more information about cookies, including to know which cookies have been installed and how they can be managed and deleted, visit www.allaboutcookies.org. If you do not want your visits to websites to be detected by Google Analytics, go to http://tools.google.com/dlpage/gaoptout

Acceptance of these terms

By using this site, the user agrees to the collection and use of their information as established in this Cookie Policy.